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fix: prioritize agent based on incoming call number

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This commit is contained in:
Shariq Ansari 2024-03-28 17:34:18 +05:30
parent 2f0cdf2c42
commit 0a961f09b7
1 changed files with 12 additions and 3 deletions
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15
crm/integrations/twilio/twilio_handler.py
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@ -141,7 +141,7 @@ class IncomingCall:
"""
twilio = Twilio.connect()
owners = get_twilio_number_owners(self.to_number)
attender = get_the_call_attender(owners)
attender = get_the_call_attender(owners, self.from_number)
if not attender:
resp = VoiceResponse()
@ -190,11 +190,20 @@ def get_active_loggedin_users(users):
""", {'users': users})
return [row[0] for row in set(rows)]
def get_the_call_attender(owners):
def get_the_call_attender(owners, caller=None):
"""Get attender details from list of owners
"""
if not owners: return
current_loggedin_users = get_active_loggedin_users(list(owners.keys()))
if len(current_loggedin_users) > 1 and caller:
deal_owner = frappe.db.get_value('CRM Deal', {'mobile_no': caller}, 'deal_owner')
if not deal_owner:
deal_owner = frappe.db.get_value('CRM Lead', {'mobile_no': caller}, 'lead_owner')
for user in current_loggedin_users:
if user == deal_owner:
current_loggedin_users = [user]
for name, details in owners.items():
if ((details['call_receiving_device'] == 'Phone' and details['mobile_no']) or
(details['call_receiving_device'] == 'Computer' and name in current_loggedin_users)):
@ -244,7 +253,7 @@ class TwilioCallDetails:
caller = Twilio.emailid_from_identity(identity) if identity else ''
else:
owners = get_twilio_number_owners(to_number)
attender = get_the_call_attender(owners)
attender = get_the_call_attender(owners, from_number)
receiver = attender['name'] if attender else ''
return {