From a182bee57f934f2c3761ab20e89f8c63a91ad4cb Mon Sep 17 00:00:00 2001
From: Shariq Ansari <sharique.rik@gmail.com>
Date: Mon, 18 Aug 2025 17:34:50 +0530
Subject: [PATCH 1/5] feat: add Helpdesk CRM Settings doctype

---
 .../doctype/helpdesk_crm_settings/__init__.py |   0
 .../helpdesk_crm_settings.js                  |   8 ++
 .../helpdesk_crm_settings.json                | 102 ++++++++++++++++++
 .../helpdesk_crm_settings.py                  |   9 ++
 .../test_helpdesk_crm_settings.py             |  21 ++++
 5 files changed, 140 insertions(+)
 create mode 100644 crm/fcrm/doctype/helpdesk_crm_settings/__init__.py
 create mode 100644 crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.js
 create mode 100644 crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.json
 create mode 100644 crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
 create mode 100644 crm/fcrm/doctype/helpdesk_crm_settings/test_helpdesk_crm_settings.py

diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/__init__.py b/crm/fcrm/doctype/helpdesk_crm_settings/__init__.py
new file mode 100644
index 00000000..e69de29b
diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.js b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.js
new file mode 100644
index 00000000..b31a6f24
--- /dev/null
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.js
@@ -0,0 +1,8 @@
+// Copyright (c) 2025, Frappe Technologies Pvt. Ltd. and contributors
+// For license information, please see license.txt
+
+// frappe.ui.form.on("Helpdesk CRM Settings", {
+// 	refresh(frm) {
+
+// 	},
+// });
diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.json b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.json
new file mode 100644
index 00000000..220666ab
--- /dev/null
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.json
@@ -0,0 +1,102 @@
+{
+ "actions": [],
+ "allow_rename": 1,
+ "creation": "2025-08-18 17:25:49.638398",
+ "doctype": "DocType",
+ "engine": "InnoDB",
+ "field_order": [
+  "enabled",
+  "column_break_idaw",
+  "is_helpdesk_in_different_site",
+  "helpdesk_site_url",
+  "helpdesk_site_apis_section",
+  "api_key",
+  "column_break_tqsm",
+  "api_secret"
+ ],
+ "fields": [
+  {
+   "default": "0",
+   "fieldname": "enabled",
+   "fieldtype": "Check",
+   "label": "Enabled"
+  },
+  {
+   "fieldname": "column_break_idaw",
+   "fieldtype": "Column Break"
+  },
+  {
+   "default": "0",
+   "depends_on": "enabled",
+   "fieldname": "is_helpdesk_in_different_site",
+   "fieldtype": "Check",
+   "label": "Is Helpdesk installed on a different site?"
+  },
+  {
+   "depends_on": "eval:doc.enabled && doc.is_helpdesk_in_different_site",
+   "fieldname": "helpdesk_site_url",
+   "fieldtype": "Data",
+   "label": "Helpdesk Site URL",
+   "mandatory_depends_on": "is_helpdesk_in_different_site"
+  },
+  {
+   "depends_on": "enabled",
+   "fieldname": "helpdesk_site_apis_section",
+   "fieldtype": "Section Break",
+   "label": "Helpdesk Site API's"
+  },
+  {
+   "depends_on": "eval:doc.enabled && doc.is_helpdesk_in_different_site",
+   "fieldname": "api_key",
+   "fieldtype": "Data",
+   "label": "API Key",
+   "mandatory_depends_on": "is_helpdesk_in_different_site"
+  },
+  {
+   "fieldname": "column_break_tqsm",
+   "fieldtype": "Column Break"
+  },
+  {
+   "depends_on": "eval:doc.enabled && doc.is_helpdesk_in_different_site",
+   "fieldname": "api_secret",
+   "fieldtype": "Password",
+   "label": "API Secret",
+   "mandatory_depends_on": "is_helpdesk_in_different_site"
+  }
+ ],
+ "grid_page_length": 50,
+ "index_web_pages_for_search": 1,
+ "issingle": 1,
+ "links": [],
+ "modified": "2025-08-18 17:33:38.616328",
+ "modified_by": "Administrator",
+ "module": "FCRM",
+ "name": "Helpdesk CRM Settings",
+ "owner": "Administrator",
+ "permissions": [
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "role": "System Manager",
+   "share": 1,
+   "write": 1
+  },
+  {
+   "create": 1,
+   "delete": 1,
+   "email": 1,
+   "print": 1,
+   "read": 1,
+   "role": "Sales Manager",
+   "share": 1,
+   "write": 1
+  }
+ ],
+ "row_format": "Dynamic",
+ "sort_field": "creation",
+ "sort_order": "DESC",
+ "states": []
+}
diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
new file mode 100644
index 00000000..2edba045
--- /dev/null
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
@@ -0,0 +1,9 @@
+# Copyright (c) 2025, Frappe Technologies Pvt. Ltd. and contributors
+# For license information, please see license.txt
+
+# import frappe
+from frappe.model.document import Document
+
+
+class HelpdeskCRMSettings(Document):
+	pass
diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/test_helpdesk_crm_settings.py b/crm/fcrm/doctype/helpdesk_crm_settings/test_helpdesk_crm_settings.py
new file mode 100644
index 00000000..c60d55dc
--- /dev/null
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/test_helpdesk_crm_settings.py
@@ -0,0 +1,21 @@
+# Copyright (c) 2025, Frappe Technologies Pvt. Ltd. and Contributors
+# See license.txt
+
+# import frappe
+from frappe.tests import IntegrationTestCase
+
+# On IntegrationTestCase, the doctype test records and all
+# link-field test record dependencies are recursively loaded
+# Use these module variables to add/remove to/from that list
+EXTRA_TEST_RECORD_DEPENDENCIES = []  # eg. ["User"]
+IGNORE_TEST_RECORD_DEPENDENCIES = []  # eg. ["User"]
+
+
+
+class IntegrationTestHelpdeskCRMSettings(IntegrationTestCase):
+	"""
+	Integration tests for HelpdeskCRMSettings.
+	Use this class for testing interactions between multiple components.
+	"""
+
+	pass

From 8350752f56639f3b31a00c59876de26ca1ac03c2 Mon Sep 17 00:00:00 2001
From: Shariq Ansari <sharique.rik@gmail.com>
Date: Mon, 18 Aug 2025 17:35:19 +0530
Subject: [PATCH 2/5] feat: add Helpdesk icon and settings page

---
 frontend/components.d.ts                      |  2 ++
 frontend/src/components/Icons/ERPNextIcon.vue | 33 ++++++++-----------
 .../src/components/Icons/HelpdeskIcon.vue     | 15 +++++++++
 .../components/Settings/HelpdeskSettings.vue  | 11 +++++++
 frontend/src/components/Settings/Settings.vue |  8 +++++
 5 files changed, 50 insertions(+), 19 deletions(-)
 create mode 100644 frontend/src/components/Icons/HelpdeskIcon.vue
 create mode 100644 frontend/src/components/Settings/HelpdeskSettings.vue

diff --git a/frontend/components.d.ts b/frontend/components.d.ts
index 8b1b706a..4eccf1af 100644
--- a/frontend/components.d.ts
+++ b/frontend/components.d.ts
@@ -142,6 +142,8 @@ declare module 'vue' {
     GroupBy: typeof import('./src/components/GroupBy.vue')['default']
     GroupByIcon: typeof import('./src/components/Icons/GroupByIcon.vue')['default']
     HeartIcon: typeof import('./src/components/Icons/HeartIcon.vue')['default']
+    HelpdeskIcon: typeof import('./src/components/Icons/HelpdeskIcon.vue')['default']
+    HelpdeskSettings: typeof import('./src/components/Settings/HelpdeskSettings.vue')['default']
     HelpIcon: typeof import('./src/components/Icons/HelpIcon.vue')['default']
     HomeActions: typeof import('./src/components/Settings/General/HomeActions.vue')['default']
     Icon: typeof import('./src/components/Icon.vue')['default']
diff --git a/frontend/src/components/Icons/ERPNextIcon.vue b/frontend/src/components/Icons/ERPNextIcon.vue
index e512b92d..5c5ade8a 100644
--- a/frontend/src/components/Icons/ERPNextIcon.vue
+++ b/frontend/src/components/Icons/ERPNextIcon.vue
@@ -1,20 +1,15 @@
 <template>
-    <svg
-      width="18"
-      height="18"
-      viewBox="0 0 18 18"
-      fill="none"
-      xmlns="http://www.w3.org/2000/svg"
-    >
-      <path
-        d="M1 5C1 2.79086 2.79086 1 5 1H13C15.2091 1 17 2.79086 17 5V13C17 15.2091 15.2091 17 13 17H5C2.79086 17 1 15.2091 1 13V5Z"
-        stroke="currentColor"
-      />
-      <path
-        fill-rule="evenodd"
-        clip-rule="evenodd"
-        d="M11.7819 6.27142H11.5136H8.02453H6.28001V4.84002H11.7819V6.27142ZM8.02451 9.62623V11.5944H11.8267V13.0258H6.27999V8.19484H8.02451H11.5135V9.62623H8.02451Z"
-        fill="currentColor"
-      />
-    </svg>
-  </template>
\ No newline at end of file
+  <svg
+    width="18"
+    height="18"
+    viewBox="0 0 18 18"
+    fill="none"
+    xmlns="http://www.w3.org/2000/svg"
+  >
+    <path
+      d="M11.6611 8.2289V9.77773H7.88672V11.9066H11.999V13.4545H6V8.2289H11.6611ZM11.9512 4.6V6.14883H6V4.6H11.9512Z"
+      fill="currentColor"
+    />
+    <rect x="1.5" y="1.5" width="15" height="15" rx="3.5" stroke="currentColor" />
+  </svg>
+</template>
diff --git a/frontend/src/components/Icons/HelpdeskIcon.vue b/frontend/src/components/Icons/HelpdeskIcon.vue
new file mode 100644
index 00000000..1e4507d3
--- /dev/null
+++ b/frontend/src/components/Icons/HelpdeskIcon.vue
@@ -0,0 +1,15 @@
+<template>
+  <svg
+    width="18"
+    height="18"
+    viewBox="0 0 18 18"
+    fill="none"
+    xmlns="http://www.w3.org/2000/svg"
+  >
+    <rect x="1.5" y="1.5" width="15" height="15" rx="3.5" stroke="currentColor" />
+    <path
+      d="M13.7928 8.0619V5H4.29999V6.39494H12.3621V7.72014C11.787 7.88056 11.37 8.39669 11.37 9.00349C11.37 9.61029 11.787 10.1194 12.3621 10.2799V11.6051L5.79999 11.6051V7.96425H4.29999V13H13.8V9.9381L12.9444 9.34525V8.66173L13.8 8.06888L13.7928 8.0619Z"
+      fill="currentColor"
+    />
+  </svg>
+</template>
diff --git a/frontend/src/components/Settings/HelpdeskSettings.vue b/frontend/src/components/Settings/HelpdeskSettings.vue
new file mode 100644
index 00000000..d617388e
--- /dev/null
+++ b/frontend/src/components/Settings/HelpdeskSettings.vue
@@ -0,0 +1,11 @@
+<template>
+  <SettingsPage
+    doctype="Helpdesk CRM Settings"
+    :title="__('Helpdesk settings')"
+    :successMessage="__('Helpdesk settings updated')"
+    class="p-8"
+  />
+</template>
+<script setup>
+import SettingsPage from '@/components/Settings/SettingsPage.vue'
+</script>
\ No newline at end of file
diff --git a/frontend/src/components/Settings/Settings.vue b/frontend/src/components/Settings/Settings.vue
index ed5d4a15..4b1f9b90 100644
--- a/frontend/src/components/Settings/Settings.vue
+++ b/frontend/src/components/Settings/Settings.vue
@@ -43,6 +43,7 @@
 <script setup>
 import WhatsAppIcon from '@/components/Icons/WhatsAppIcon.vue'
 import ERPNextIcon from '@/components/Icons/ERPNextIcon.vue'
+import HelpdeskIcon from '@/components/Icons/HelpdeskIcon.vue'
 import PhoneIcon from '@/components/Icons/PhoneIcon.vue'
 import Email2Icon from '@/components/Icons/Email2Icon.vue'
 import EmailTemplateIcon from '@/components/Icons/EmailTemplateIcon.vue'
@@ -52,6 +53,7 @@ import InviteUserPage from '@/components/Settings/InviteUserPage.vue'
 import ProfileSettings from '@/components/Settings/ProfileSettings.vue'
 import WhatsAppSettings from '@/components/Settings/WhatsAppSettings.vue'
 import ERPNextSettings from '@/components/Settings/ERPNextSettings.vue'
+import HelpdeskSettings from '@/components/Settings/HelpdeskSettings.vue'
 import EmailTemplatePage from '@/components/Settings/EmailTemplate/EmailTemplatePage.vue'
 import TelephonySettings from '@/components/Settings/TelephonySettings.vue'
 import EmailConfig from '@/components/Settings/EmailConfig.vue'
@@ -137,6 +139,12 @@ const tabs = computed(() => {
           component: markRaw(ERPNextSettings),
           condition: () => isManager(),
         },
+        {
+          label: __('Helpdesk'),
+          icon: HelpdeskIcon,
+          component: markRaw(HelpdeskSettings),
+          condition: () => isManager(),
+        },
       ],
       condition: () => isManager() || isTelephonyAgent(),
     },

From 8a62ff38af4d1421d963e3797adc4f63649e59e2 Mon Sep 17 00:00:00 2001
From: Shariq Ansari <sharique.rik@gmail.com>
Date: Mon, 18 Aug 2025 17:51:14 +0530
Subject: [PATCH 3/5] feat: implement validation and script creation for
 Helpdesk CRM settings

---
 .../erpnext_crm_settings.py                   | 11 ++---
 .../helpdesk_crm_settings.py                  | 49 ++++++++++++++++++-
 2 files changed, 51 insertions(+), 9 deletions(-)

diff --git a/crm/fcrm/doctype/erpnext_crm_settings/erpnext_crm_settings.py b/crm/fcrm/doctype/erpnext_crm_settings/erpnext_crm_settings.py
index 84351670..fde6fb72 100644
--- a/crm/fcrm/doctype/erpnext_crm_settings/erpnext_crm_settings.py
+++ b/crm/fcrm/doctype/erpnext_crm_settings/erpnext_crm_settings.py
@@ -135,7 +135,7 @@ def get_quotation_url(crm_deal, organization):
 			"party_name": crm_deal,
 			"company": erpnext_crm_settings.erpnext_company,
 			"contact_person": contact,
-			"customer_address": address
+			"customer_address": address,
 		}
 	else:
 		site_url = erpnext_crm_settings.get("erpnext_site_url")
@@ -147,14 +147,11 @@ def get_quotation_url(crm_deal, organization):
 			"party_name": prospect,
 			"company": erpnext_crm_settings.erpnext_company,
 			"contact_person": contact,
-			"customer_address": address
+			"customer_address": address,
 		}
-	
+
 	# Filter out None values and build query string
-	query_string = "&".join(
-		f"{key}={value}" for key, value in params.items() 
-		if value is not None
-	)
+	query_string = "&".join(f"{key}={value}" for key, value in params.items() if value is not None)
 
 	return f"{base_url}?{query_string}"
 
diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
index 2edba045..71590bf3 100644
--- a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
@@ -1,9 +1,54 @@
 # Copyright (c) 2025, Frappe Technologies Pvt. Ltd. and contributors
 # For license information, please see license.txt
 
-# import frappe
+import frappe
+from frappe import _
 from frappe.model.document import Document
 
 
 class HelpdeskCRMSettings(Document):
-	pass
+	def validate(self):
+		if self.enabled:
+			self.validate_if_helpdesk_installed()
+			self.create_helpdesk_script()
+
+	def validate_if_helpdesk_installed(self):
+		if not self.is_helpdesk_in_different_site:
+			if "helpdesk" not in frappe.get_installed_apps():
+				frappe.throw(_("Helpdesk is not installed in the current site"))
+
+	def create_helpdesk_script(self):
+		if not frappe.db.exists("CRM Form Script", "Helpdesk Integration Script"):
+			script = get_helpdesk_script()
+			frappe.get_doc(
+				{
+					"doctype": "CRM Form Script",
+					"name": "Helpdesk Integration Script",
+					"dt": "CRM Deal",
+					"view": "Form",
+					"script": script,
+					"enabled": 1,
+					"is_standard": 1,
+				}
+			).insert()
+
+
+def get_helpdesk_script():
+	return """class CRMDeal {
+    onLoad() {
+        this.actions.push(
+            {
+                group: "Helpdesk",
+                hideLabel: true,
+                items: [
+                    {
+                        label: "Create customer in Helpdesk",
+                        onClick: () => {
+                            toast.success("Success Message")
+                        }
+                    }
+                ]
+            }
+        )
+    }
+}"""

From f8aa6cab78f3171b3e5f2271cf6af7c663b4b293 Mon Sep 17 00:00:00 2001
From: Shariq Ansari <sharique.rik@gmail.com>
Date: Mon, 18 Aug 2025 17:57:10 +0530
Subject: [PATCH 4/5] fix: update ordering in deals by territory and
 salesperson queries

---
 crm/api/dashboard.py | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/crm/api/dashboard.py b/crm/api/dashboard.py
index 4bed4218..0b51b6a2 100644
--- a/crm/api/dashboard.py
+++ b/crm/api/dashboard.py
@@ -1008,7 +1008,7 @@ def get_deals_by_territory(from_date="", to_date="", user=""):
 		WHERE DATE(d.creation) BETWEEN %(from)s AND %(to)s
 		{deal_conds}
 		GROUP BY d.territory
-		ORDER BY value DESC
+		ORDER BY deals DESC, value DESC
 		""",
 		{"from": from_date, "to": to_date},
 		as_dict=True,
@@ -1065,7 +1065,7 @@ def get_deals_by_salesperson(from_date="", to_date="", user=""):
 		WHERE DATE(d.creation) BETWEEN %(from)s AND %(to)s
 		{deal_conds}
 		GROUP BY d.deal_owner
-		ORDER BY value DESC
+		ORDER BY deals DESC, value DESC
 		""",
 		{"from": from_date, "to": to_date},
 		as_dict=True,

From 5f32e4675950dcbd60f09b365adf2f12389b015e Mon Sep 17 00:00:00 2001
From: Shariq Ansari <sharique.rik@gmail.com>
Date: Mon, 18 Aug 2025 22:17:58 +0530
Subject: [PATCH 5/5] feat: add customer creation and invitation functionality
 in Helpdesk CRM

---
 .../helpdesk_crm_settings.py                  | 126 +++++++++++++++++-
 crm/templates/emails/helpdesk_invitation.html |  24 ++++
 2 files changed, 149 insertions(+), 1 deletion(-)
 create mode 100644 crm/templates/emails/helpdesk_invitation.html

diff --git a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
index 71590bf3..efc6b999 100644
--- a/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
+++ b/crm/fcrm/doctype/helpdesk_crm_settings/helpdesk_crm_settings.py
@@ -33,6 +33,17 @@ class HelpdeskCRMSettings(Document):
 			).insert()
 
 
+@frappe.whitelist()
+def create_customer_in_helpdesk(name, email):
+	helpdesk_crm_settings = frappe.get_single("Helpdesk CRM Settings")
+	if not helpdesk_crm_settings.enabled:
+		frappe.throw(_("Helpdesk is not integrated with the CRM"))
+
+	if not helpdesk_crm_settings.is_helpdesk_in_different_site:
+		# from helpdesk.integrations.crm.api import create_customer
+		return create_customer(name, email)
+
+
 def get_helpdesk_script():
 	return """class CRMDeal {
     onLoad() {
@@ -44,7 +55,12 @@ def get_helpdesk_script():
                     {
                         label: "Create customer in Helpdesk",
                         onClick: () => {
-                            toast.success("Success Message")
+                            call('crm.fcrm.doctype.helpdesk_crm_settings.helpdesk_crm_settings.create_customer_in_helpdesk', {
+                                name: this.doc.organization,
+                                email: this.doc.email
+                            }).then((a) => {
+                                toast.success("Customer created successfully, " + a.customer)
+                            })
                         }
                     }
                 ]
@@ -52,3 +68,111 @@ def get_helpdesk_script():
         )
     }
 }"""
+
+# Helpdesk methods TODO: move to helpdesk.integrations.crm.api
+def create_customer(name, email):
+	customer = frappe.db.exists("HD Customer", name)
+	if not customer:
+		customer = frappe.get_doc(
+			{
+				"doctype": "HD Customer",
+				"customer_name": name,
+			}
+		)
+		customer.insert(ignore_permissions=True, ignore_if_duplicate=True)
+	else:
+		customer = frappe.get_doc("HD Customer", customer)
+
+	contact = frappe.db.exists("Contact", {"email_id": email})
+	if contact:
+		contact = frappe.get_doc("Contact", contact)
+		contact.append(
+			"links", {"link_doctype": "HD Customer", "link_name": customer.name}
+		)
+		contact.save(ignore_permissions=True)
+	else:
+		contact = frappe.get_doc(
+			{
+				"doctype": "Contact",
+				"first_name": email.split("@")[0],
+				"email_ids": [{"email_id": email, "is_primary": 1}],
+				"links": [{"link_doctype": "HD Customer", "link_name": customer.name}],
+			}
+		)
+		contact.insert(ignore_permissions=True)
+
+	if not frappe.db.exists("User", contact.email_id):
+		invite_user(contact.name)
+	else:
+		base_url = frappe.utils.get_url() + "/helpdesk"
+		frappe.sendmail(
+			recipients=[contact.email_id],
+			subject="Welcome existing user to Helpdesk",
+			message=f"""
+				<h1>Hello,</h1>
+				<button>{base_url}</button>
+			""",
+			now=True,
+		)
+
+	return {"customer": customer.name, "contact": contact.name}
+
+
+def invite_user(contact: str):
+	contact = frappe.get_doc("Contact", contact)
+	contact.check_permission()
+
+	if not contact.email_id:
+		frappe.throw(_("Please set Email Address"))
+
+	user = frappe.get_doc(
+		{
+			"doctype": "User",
+			"first_name": contact.first_name,
+			"last_name": contact.last_name,
+			"email": contact.email_id,
+			"user_type": "Website User",
+			"send_welcome_email": 0
+		}
+	).insert()
+
+	contact.user = user.name
+	contact.save(ignore_permissions=True)
+
+	send_welcome_mail_to_user(user)
+	return user.name
+
+
+def send_welcome_mail_to_user(user):
+	from frappe.utils import get_url
+	from frappe.utils.user import get_user_fullname
+
+	link = user.reset_password()
+
+	frappe.cache.hset("redirect_after_login", user.name, "/helpdesk")
+
+	site_url = get_url()
+	subject = _("Welcome to Helpdesk")
+
+	created_by = get_user_fullname(frappe.session["user"])
+	if created_by == "Guest":
+		created_by = "Administrator"
+
+	args = {
+		"first_name": user.first_name or user.last_name or "user",
+		"last_name": user.last_name,
+		"user": user.name,
+		"title": subject,
+		"login_url": get_url(),
+		"created_by": created_by,
+		"site_url": site_url,
+		"link": link
+	}
+
+	frappe.sendmail(
+		recipients=[user.email],
+		subject=subject,
+		template="helpdesk_invitation",
+		args=args,
+		now=True,
+	)
diff --git a/crm/templates/emails/helpdesk_invitation.html b/crm/templates/emails/helpdesk_invitation.html
new file mode 100644
index 00000000..77fb852a
--- /dev/null
+++ b/crm/templates/emails/helpdesk_invitation.html
@@ -0,0 +1,24 @@
+<p>
+	{{_("Hello")}} {{ first_name }}{% if last_name %} {{ last_name}}{% endif %},
+</p>
+{% set site_link = "<a href='" + site_url + "'>" + site_url + "</a>" %}
+<p>{{_("A new account has been created for you at {0}").format(site_link)}}.</p>
+<p>{{_("Your login id is")}}: <b>{{ user }}</b>
+<p>{{_("Click on the link below to complete your registration and set a new password")}}.</p>
+
+<p style="margin: 15px 0px;">
+	<a href="{{ link }}" rel="nofollow" class="btn btn-primary">{{ _("Complete Registration") }}</a>
+</p>
+
+{% if created_by != "Administrator" %}
+<br>
+<p style="margin-top: 15px">
+	{{_("Thanks")}},<br>
+	{{ created_by }}
+</p>
+{% endif %}
+<br>
+<p>
+	{{_("You can also copy-paste following link in your browser")}}<br>
+	<a href="{{ link }}">{{ link }}</a>
+</p>