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fix: updated status based on direction

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Shariq Ansari 2025-01-11 18:07:56 +05:30
parent b6b4ecc58d
commit b0f56fbeb4
1 changed files with 15 additions and 3 deletions
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18
crm/integrations/exotel/handler.py
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@ -158,7 +158,18 @@ def get_call_log(call_payload):
return frappe.get_doc("CRM Call Log", call_log_id) return frappe.get_doc("CRM Call Log", call_log_id)
def get_call_log_status(call_payload): def get_call_log_status(call_payload, direction):
if direction == "outbound-api" or direction == "outbound-dial":
status = call_payload.get("Status")
if status == "completed":
return "Completed"
elif status == "busy":
return "Ringing"
elif status == "no-answer":
return "No Answer"
elif status == "failed":
return "Failed"
status = call_payload.get("DialCallStatus") status = call_payload.get("DialCallStatus")
call_type = call_payload.get("CallType") call_type = call_payload.get("CallType")
dial_call_status = call_payload.get("DialCallStatus") dial_call_status = call_payload.get("DialCallStatus")
@ -178,13 +189,14 @@ def get_call_log_status(call_payload):
def update_call_log(call_payload, status="Ringing", call_log=None): def update_call_log(call_payload, status="Ringing", call_log=None):
direction = call_payload.get("Direction")
call_log = call_log or get_call_log(call_payload) call_log = call_log or get_call_log(call_payload)
status = get_call_log_status(call_payload) status = get_call_log_status(call_payload, direction)
try: try:
if call_log: if call_log:
call_log.status = status call_log.status = status
# resetting this because call might be redirected to other number # resetting this because call might be redirected to other number
call_log.to = call_payload.get("DialWhomNumber") call_log.to = call_payload.get("DialWhomNumber") or call_payload.get("To")
call_log.duration = ( call_log.duration = (
call_payload.get("DialCallDuration") or call_payload.get("ConversationDuration") or 0 call_payload.get("DialCallDuration") or call_payload.get("ConversationDuration") or 0
) )